Terms of Service

Effective November 4, 2026

These terms govern your use of the Mhenu website and mobile app. By creating an account or using Mhenu, you agree to them. If you do not agree, please do not use the service.

What Mhenu is

Mhenu provides software that lets food businesses take orders, manage menus and branches, and run deliveries with their own riders. Each merchant sells its own products. Mhenu is not the seller, restaurant or delivery company.

Accounts

• You must be at least 13 years old. If you are under 18, you need a parent's or guardian's permission.
• Give accurate details, including a mobile number where you can be reached about orders.
• Keep your login private. You are responsible for activity on your account.

Orders for customers

• Your order is with the merchant, which is responsible for its food, prices, availability, preparation, delivery and any refunds.
• An order is confirmed only when the merchant accepts it. Delivery depends on the merchant's delivery area and rider availability, and times are estimates.
• Please be available to receive your order and pay any amount due, including cash on delivery.
• Promo codes and loyalty rewards are set by each merchant, follow that merchant's rules, and cannot be used with other merchants.

Bring order concerns to the merchant first. You may contact us if you need help reaching them.

Terms for merchants

• You are responsible for your products, prices, staff, riders, business permits, taxes and compliance with food safety and consumer laws.
• Mhenu charges a fixed platform fee of ₱10 for each successful order, deducted from your prepaid wallet. Accepting an order reserves the fee until the order is delivered or canceled.
• Wallet top-ups are made by manual payment and credited after we review your receipt.
• New orders may stop when your available wallet balance reaches zero.
• You must handle customer data lawfully, including under the Data Privacy Act, and use it only for legitimate purposes.

Acceptable use

You must not break the law, place fake orders, misuse promo codes or loyalty rewards, access another person's account or data, upload harmful content, or interfere with the service.

Your content

You keep ownership of the content you upload, such as photos and menu details. You allow us to host and display it as needed to run the service. You must have the right to upload it.

Mhenu's rights

Mhenu's software, name and branding belong to us or our licensors. You may use the service only as these terms allow.

Suspension and closing accounts

We may suspend or close an account that breaks these terms or puts other people or the service at risk. You may stop using Mhenu at any time, and may ask us to delete your account as described in our Privacy Policy.

Service availability

We work to keep Mhenu running, but the service is provided "as is" and "as available", and may have interruptions or errors. We may change or stop features.

Limitation of liability

To the extent the law allows, Mhenu is not liable for indirect or consequential losses, or for a merchant's products, services or actions. Nothing in these terms removes rights that cannot be waived under Philippine law, including consumer rights.

Governing law

These terms are governed by the laws of the Republic of the Philippines.

Changes to these terms

We may update these terms. We will change the date above and, for significant changes, give notice in the app or by email. Continuing to use Mhenu means you accept the updated terms.

Contact us

For questions about these terms, email hello@mhenu.com.